Family Services Manager
Our Vision is to cure childhood cancer, one cup at a time. Your Vision is to use your critical-thinking skills and remarkable talents to make a difference in the world. Join Team Alex and let’s work together to give kids fighting cancer the childhood and future they deserve!
About Alex's Lemonade Stand Foundation
Alex's Lemonade Stand Foundation (ALSF) emerged from the front yard lemonade stand of 4-year-old Alexandra “Alex” Scott, who was fighting cancer and wanted to raise money to find cures for all children with cancer. Her spirit and determination inspired others to support her cause, and when she passed away at the age of 8, she had raised $1 million. Since then, the Foundation bearing her name has evolved into a national fundraising movement. Today, ALSF is one of the leading funders of pediatric cancer research in the U.S. and Canada raising more than $200 million so far, funding nearly 1,000 research projects and providing programs to families affected by childhood cancer. For more information, visit AlexsLemonade.org.
Our Family Services Manager is part of the Programs & Services Team, an integral part of ALSF who works with childhood cancer families and with the childhood cancer community to ensure the best and most promising childhood cancer research is funded and families are supported. As the Family Services Manager, you will be responsible for overseeing and running the programs ALSF offers to families, including outreach, program growth & implementation, event coordination, impact metrics and ensuring smooth communication internally with staff and externally with families. In this high-visibility role, you will interact with both medical professionals (social workers, nurses, psychologists, child life specialists, etc.) and childhood cancer families.
- Oversees all aspects of the Travel for Care Program, collaborating with social workers and coordinating transportation and lodging accommodations with families, streamlining processes for maximum efficiency without losing personal touch. Manages after-hours inquiries.
- Coordinates all aspects of the SuperSibs program, which includes creating materials to support siblings in three age groups and evaluating effectiveness of program regularly.
- Manages the Family Services Coordinator, a direct report to this position
- Guides and helps Coordinator manage additional programs: Treatment Journals, School Support, Resource Directory, and Childhood Cancer Guides. Help launch new programs for families.
- Reports out on programs internally, gathers data for Board of Directors meetings, and maintains reports for staff use.
- Manages Travel for Care expenses and overall Family Services budget. Reconciling and reporting on expenses monthly and projecting costs annually.
- Work closely with dedicated Data Coordinator on reporting, processing applications, automating processes for maximum efficiency. Together track engagement of families in multiple programs.
- Collaborates with our Community Engagement, Special Events, Sponsor and Communications Teams in identifying and coordinating families for various marketing, fundraising campaigns and event appearances
- Serves as the main point person for childhood cancer families, providing moral support, maintaining confidentiality, and connecting them with the Foundation’s family services (as well as external resources)
- Provides content to the Communications manager for e-newsletters
- Attends national and local conferences to promote our programs and services
- Performs outreach through online platforms such as APOSW listserv, providing materials to hospitals and other similar organizations
- Team Player and independent worker: willing and able to help other departments as well as your own team; takes a proactive approach to meeting deadlines and streamlining processes; willing and able to work evenings and weekends as needed
- Big and small picture: understands Foundation’s structure, history, grants and family services program; gives appropriate attention to detail in coordinating logistics, conducting outreach, recruiting participants and follow-up; forward thinking and resourceful
- External and internal communication: builds ongoing relationships with families and medical professionals; maintains appropriate information in database (Salesforce); maintains respective sections of ALSF’s website; updates staff on program initiatives and milestones; answers inquiries (calls or emails) about programs; represents Foundation outside of the office
Required Competences and Skills
- 5-8 years of experience in non-profit program management or similar role
- Knowledge or background in social work or similar field a plus
- Must possess patience, empathy and compassion
- Strong vision and planning ability
- Strong interpersonal and communication skills; excellent writing and customer service skills
- Thoughtful and creative, willing to go above and beyond
- Analytical, with database maintenance and reporting skills
- Proficient in Microsoft Excel, Word and Outlook
- Strong organizational skills and ability to multi-task
- Attention to details and deadlines
- Ability to analyze current workflow and implement effective processes and procedures
- Must be able to handle personal information with sensitivity and care
- Motivated self-starter as well as a strong team player
- Experience with Salesforce a plus
The successful candidate will thrive in ALSF’s fast-paced, team-oriented environment and will have the opportunity to make significant contributions to our continued growth. They will have the opportunity to make significant contributions to our organization’s mission and our department’s goals. This full-time opportunity offers a competitive salary and benefits package.
If you are interested in joining the ALSF Team, please submit a resume and cover letter describing your interest and why you would be the right fit for this position, as well as salary requirements, to [email protected]. In the interest of expediting our process, only candidates who submit cover letters with resumes will be considered.